Quality Assurance Supervisor

Posting period: July 26, 2019 - August 09, 2019

Position Type: Work from home/ Full time permanent/ flexible hours

Crisis Services Canada/Service de Crises du Canada (CSC/SCC) is seeking a full-time (35 hours weekly) Quality Assurance Supervisor to support the National Suicide Prevention Service program (CSPS), specifically the Director of Operations and the Training & Best Practices Manager through a continued period of growth. Reporting to the Training & Best Practices Manager, you will be responsible for supervision of CSPS interactions in consultation with the clinical operations team. You will review active rescues, follow-up calls, along with 3rd party outreach calls, monitor active follow-up calls to ensure response consistency, and manage challenging service users to develop case management plans. You will also provide support and mentor the member sites and be knowledgeable of ongoing developments in suicide prevention and crisis intervention to ensure consistency in best practises.

This is an excellent opportunity for an individual who has a strong ability to work independently and under little supervision. CSC/SCC is a virtual national organization, and in this role, you will work from home almost entirely using the power of technology to get and stay connected to colleagues, member sites, and service users. Some travel may be required. This role is key to provide support to the growing National program and will also participate in monthly Network Operations meetings, and perform other duties related to clinical operations as directed by the Training and Best Practices Manager.

Qualifications

  • Experience providing support to service users
  • Proven experience and knowledge of the principles and skills relating to crisis intervention and best practices in suicide prevention
  • Strong ability to work independently to deliver on responsibilities in a remote/unsupervised work environment
  • Ability to travel to Toronto area for board and national meetings (1-2 times per year); possibility of travel to member sites
  • Written communication skills to prepare a range of materials in supporting the Training & Best Practices Manager, member sites, and service users.
  • Proficiency in a variety of computerized applications including database management, filing/tracking, emails, word processing, presentation software, and online meeting tools.
  • Proficiency in both official Canadian languages is an asset.

Applications

To indicate your interest in this position, please submit your cover letter and resume to Jason Chare at jason.chare@crisisservicescanada.ca by August 9th, 2019. Interviews will be conducted by teleconference.

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