Position Type: Work from home/ Full time permanent/ flexible hours
Crisis Services Canada/Service de Crises du Canada (CSC/SCC) is seeking a full-time (35 hours weekly) Quality Assurance Supervisor to support the National Suicide Prevention Service program (CSPS), specifically the Director of Operations and the Training & Best Practices Manager through a continued period of growth. Reporting to the Training & Best Practices Manager, you will be responsible for supervision of CSPS interactions in consultation with the clinical operations team. You will review active rescues, follow-up calls, along with 3rd party outreach calls, monitor active follow-up calls to ensure response consistency, and manage challenging service users to develop case management plans. You will also provide support and mentor the member sites and be knowledgeable of ongoing developments in suicide prevention and crisis intervention to ensure consistency in best practises.
This is an excellent opportunity for an individual who has a strong ability to work independently and under little supervision. CSC/SCC is a virtual national organization, and in this role, you will work from home almost entirely using the power of technology to get and stay connected to colleagues, member sites, and service users. Some travel may be required. This role is key to provide support to the growing National program and will also participate in monthly Network Operations meetings, and perform other duties related to clinical operations as directed by the Training and Best Practices Manager.
To indicate your interest in this position, please submit your cover letter and resume to Jason Chare at email@example.com by August 9th, 2019. Interviews will be conducted by teleconference.