We rise by lifting others.
CSC has a dedicated core team that bring years of experience in crisis support, suicide prevention, responder training, and IT/ telephony systems, to deliver the Canada Suicide Prevention Service. We are committed to best practices and share a common set of core values. With our volunteers, supporters, advocates and Board of Directors, we are leveraging our collective strengths, local knowledge, resources, experience, information and technology to support the needs of all people in Canada.
CSC Ex-Efficio Board Member and Government Relations
Karen Letofsky is Board President of The Canadian Association for Suicide Prevention (CASP), an organization that provides information and resources to communities to reduce the suicide rate and minimize the harmful consequences of suicidal behaviour.
She is also a member of the Faculty of the Centre for Death and Bereavement Education. Before joining Crisis Services Canada, Karen was the Executive Director of Distress Centres Toronto, where she worked for thirty-seven years engaging in program development, partnership and education in the fields of suicide awareness and response. In honour of her achievements, Karen is a proud recipient of the Order of Canada.
Director of Operations, Crisis Services Canada
Jason Chare is the Director of Operations for Crisis Services Canada. Based in Vancouver, he also serves as the Network Operations Manager for the Crisis Line Association of British Columbia (CLABC), and is the former Life Line Director at Tokyo English Life Line (TELL). Jason has a degree in Psychology from University College London (UCL) and a Masters Degree from Essex University.
Senior Management Technology Advisor, Crisis Services Canada
Roberta Fox is Senior Management Technology Advisor to Crisis Services Canada (CSC). In her ongoing role Roberta will act as Chief Technology Officer for CSC. Roberta is a serial technology entrepreneur and technology consultant. Her various technology organizations provide technology and procurement strategic planning, guidance, vendor and project management advisory services, to leading enterprise, health care, distress centre/first responder and non-profit organizations in next generation communications technologies.
During the past year, she has provided board and senior management guidance for the development of the CSC environment. This included the architecture, design and development of the innovative CSC virtual voice, text and chat national contact centre solution. She also provided senior project management and integration support with the eleven vendors and over one hundred and twenty participants in the development of this state of the art national virtual distress centre.
What is unique? The solution Roberta developed overlays and integrates next generation multi-media contact centre and customer relationship management technologies from multiple vendors on to existing legacy voice, network and IT environments.
First of Its Kind! The CSC virtual technology solution provides the first pan-national multi-media virtual contact centre providing sophisticated routing, tracking, and reporting to the CSC members and various stakeholders involved in suicide prevention and distress support to the people of Canada.
In her ongoing role, Roberta will be responsible for enhancing and expanding the system capabilities to enable social media, video and next generation technology solutions to be added to meet the changing public communication needs.
National Training Coordinator, Crisis Services Canada
Production Services Manager, Crisis Services Canada
Office Administrator, Crisis Services Canada