We rise by lifting others.
CSC has a dedicated core team that bring years of experience in crisis support, suicide prevention, responder training, and IT/ telephony systems, to deliver the Canada Suicide Prevention Service. We are committed to best practices and share a common set of core values. With our volunteers, supporters, advocates and Board of Directors, we are leveraging our collective strengths, local knowledge, resources, experience, information and technology to support the needs of all people in Canada.
Chief Technology Advisor, Founding CEO
In her more than 30 year corporate and technology career, Roberta has brought to bear her unique ability to help organizations develop complex business strategies and services that deliver sustainable results to the public, government, enterprise and non-profit organizations across Canada, the US and internationally.
During the past year, she has provided board and senior management guidance for the development of the CSC environment. This included the architecture, design and development of the innovative CSC virtual voice, text and chat national contact centre solution. She also provided senior project management and integration support with the eleven vendors and over one hundred and twenty participants in the development of this state of the art national virtual distress centre.
In her ongoing CTA role, Roberta will be responsible for enhancing and expanding the CSC system capabilities to enable social media, video and next generation technology solutions to be added to meet the changing public communication needs. The organization will also have extensive reporting and analytical capabilities to provide program enhancement information as part of its quality management practices.
What is unique about the CSPS Distress Centre Solution? First of Its Kind in the world!
The CSC virtual technology solution provides the first pan-national multi-media virtual contact centre providing sophisticated routing, tracking, and reporting to the CSC members and various stakeholders involved in suicide prevention and distress support to the people of Canada.
The solution Roberta and her team designed with input from a team of 11 vendors and over 142 people, overlays and integrates next generation multi-media contact centre and customer relationship management technologies from multiple vendors on to existing legacy voice, network and IT environments of the CSC network members across Canada.
Jason Chare, BSc, MA
Director of Clinical Operations
Jason oversee the day-to-day operations of CSPS’s 24/7 suicide prevention service. He leads the continuing development of service and evaluation standards, through policies and procedures that are culturally appropriate, evidence based, allow for equitable service delivery, and evolve to support additional onboarding and development of additional distress centre services.
Karen VanderSluis, BSc, BA
National Training and Quality Assurance Manager
Karen is responsible for the development and implementation of the national training and quality assurance strategy based on best practices and meeting nationally recognized accreditation standards. She is responsible for identifying and developing the training needs and supporting material including responders, supervisors, administrators and CSPS clinical staff.
She is also responsible for monitoring the ongoing developments in suicide prevention and crisis intervention to ensure that the CSPS training programs continue to lead in best practices and superior suicide prevention and support results.
Paul Yu, Social Worker Program Diploma, Computer Programming and Internet Application Professional Diploma
Production Services Manager
Paul is responsible to ensure the smooth deliver of CSPS technology and case management services. With optics across the network he responds to scheduling needs, troubleshoots and solves network issues, anticipates and assists in future technology, reporting and operational developments. He works with the various technology vendors to ensure that the virtual contact center provides voice capabilities for the professional responders to enable them to provide suicide prevention and support to the people of Canada.
Kate Kuehn, BA Honours, Psychology, BA Honours, East Asian Studies
Administrative Assistant and Marketing
Kate is responsible to provide administrative, marketing/creative, office management and executive support to the leaders, board and member committees of CSC to ensure the smooth and efficient operation of the CSC national distributed virtual organization.