Who we are

Crisis Services Canada

Crisis Services Canada (CSC) evolved out of the Canadian Distress Line Network (CDLN) – a national network of existing distress, crisis and suicide prevention line services that has been engaging members since 2002.

In recent years, the network has formalized its structure, and now focuses on strengthening regional service delivery and ensuring gaps in service nationwide are addressed.

In 2017, the organization incorporated under the name Crisis Services Canada and launched the Canada Suicide Prevention Service (CSPS). CSC is a collaboration of non-profit distress and crisis service centres from across Canada. We offer a nationally available, regionally delivered service to anyone thinking about or affected by suicide. CSPS is available 24/7, via toll-free phone.

CSC is guided by several core goals and principles. We believe that partnerships are the key to increasing services and improving outcomes for individuals in distress, crisis or those who may be experiencing suicidal thoughts.

CSC members have decades of experience in providing emotional support to people in need across Canada. We share a commitment to best practices and a common set of core values.

Our Core Values

Inclusion:

We are committed to respecting cultural and social differences. We believe that every human being deserves the opportunity to express themselves, free of judgement.

Least Intrusive Interventions:

We are committed to supporting individuals who are emotionally vulnerable or who may have significant mental health issues, in the most caring and least intrusive manner possible.

Collaboration:

We value collaboration with family, friends and community organizations to help reduce the risks of suicide.

Accessibility:

We will strive to make sure services across Canada are confidential, free and available 24 hours, 7 days a week.

Professionalism:

We will strive to ensure a high quality of services based on best or promising practices.

Leadership:

We are dedicated to representing the voices and needs of organizations across Canada who share a common interest in a national distress network.

Integrity:

Our members are dedicated to our organizations mission, vision and values.

Our Approach

  1. Accessible:

This service is available across Canada via toll-free phone, chat or text in English and French. This means anyone in Canada that is thinking about, is or has been affected by suicide, can reach out across a variety of media, and feel supported 24 hours a day, 7 days a week.

  1. Inclusive:

Anyone can have suicidal thoughts for a number of reasons. CSPS offers a barrier free, non-judgmental space with supportive and responsive staff. We’re here so anyone thinking about suicide feels comfortable enough to reach out for support.

  1. Stronger Together:

As a nationally available, regionally delivered service, CSPS provides anyone in Canada thinking of, or affected by suicide with reliable and innovative support. We use our collective strengths, local knowledge, resources, and technology to support the needs of all people in Canada. Our highly trained, committed and capable responders leverage our unique Canadian culture, attitudes and values, providing a network of support from coast to coast.

You may also be interested in:

Back to top