Terms and Conditions for the Canada Suicide Prevention Service (CSPS) Chat, Text and Calls to 1-833-456-4566 Service

USE OF THE CSPS CHAT, CSPS TEXT, OR CALLS TO THE CSPS 1-833-456-4566 SERVICE (INDIVIDUALLY AND COLLECTIVELY, THE “SERVICE”) IS BOUND BY THE FOLLOWING TERMS AND CONDITIONS.

Please read the following statement before using this service. By using the Service, which is operated by Crisis Services Canada, you agree to the terms and conditions described below. If you do not agree to the terms and conditions, you may not use the Service.

NATURE OF THE SERVICE

YOUR PARTICIPATION IN THE SERVICE DOES NOT CONSTITUTE MENTAL HEALTH CARE OR TREATMENT AND DOES NOT CONSTITUTE AN ATTORNEY-CLIENT RELATIONSHIP OR A THERAPIST-PATIENT RELATIONSHIP OR ANY OTHER SORT OF PROFESSIONAL OR THERAPEUTIC RELATIONSHIP. THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.

The Canada Suicide Prevention Service (“we”, “our”, or “us”) and its employees, crisis responders, service providers, agents or any other entities with whom the Canada Suicide Prevention Service  has contracts are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in the Service. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by the Service. You are responsible for all decisions you may or may not make during and after using the Service and assume all risk related to those decisions.

PRIVACY AND SECURITY AND THE COLLECTION OF DATA

We are committed to providing you the best possible service at all times.  Calls, Chats and Texts to the Canada Suicide Prevention Service’s crisis services may be monitored for training and quality assurance purposes.

We take your privacy and security very seriously.  Security controls, including encryptions and authentication, are in place to ensure the protection of your information. We will not share or disclose your personally identifiable information; however, we do reserve the right to disclose any personal information to the authorities as required or permitted by law, as well as to authorize the engagement of law enforcement or medical services to initiate a safety check.

In addition, we collect and store information, including the content of conversations occurring on the Service, which we use to create, or permit a third-party researcher subject to a strict confidentiality agreement to create anonymized aggregate information, that does not identify individual users, for the purpose of quality assurance and suicide prevention research aimed at contributing to the advancement of crisis intervention services.  Data from conversations collected, stored and used will follow the principle of minimal risk.  Data will be collected, stored and used only for the purpose of facilitating better help to clients, ensuring quality assurance and for clearly defined research objectives that we determine could contribute to the development of better practices in suicide prevention using new technologies.  An annual review of data being collected and retained will determine if the data collected will be deleted permanently or retained for a limited time for one or more of the purposes stated in this policy.

We may share this aggregated, non-personally identifiable information and any content of conversations occurring on the Service, with our partners, researchers or third-parties for these purposes.  Information allowing for the identification of individual users will not be associated with this aggregate information.

Despite these procedures, the internet is an imperfectly secure environment and the Canada Suicide Prevention Service cannot guarantee protection from intruders or interceptors.  You agree to use the Service and submit information at your own risk.  You agree that the Canada Suicide Prevention Service has no liability regarding unauthorized access to the Service.

ADDITIONAL DISCLAIMERS

The Service is provided on an “as is” basis and “as available” basis.  The Canada Suicide Prevention Service and its service providers do their utmost to maintain a high standard of care. However, the Canada Suicide Prevention Service and its service providers expressly disclaim all warranties of any kind, whether expressed or implied and make no warranty that the Service will: A) meet your requirements; B) be uninterrupted, timely, secure, or error-free; or C) meet your expectations.  The foregoing disclaimers of liability apply to all damages or injury, including those caused by any failure of performance, error, omission, interruption, deletion, defect or delay in operation or transmission, whether for breach of contract, tortious behavior, including negligence, or any other cause of action. 

The Canada Suicide Prevention Service and its employees, crisis responders, service providers, agents or any other entities with whom the Canada Suicide Prevention Service  has contracted shall have no liability for 1) actions taken by you or a third party, or not taken by you or a third party, or 2) the unavailability of the Service, and you agree to indemnify us and hold us harmless for damages arising out of A) your use of the Service, B) your breach of these Terms, C) your violation of the law, D) claims asserted by third parties that you are in breach of these Terms or E) information provided by your through the Canada Suicide Prevention Service.  Without limiting the foregoing, in no event shall the Canada Suicide Prevention Service be liable for any special, incidental, consequential, exemplary or indirect damages.

MODIFICATION OF TERMS, CONDITIONS AND PRIVACY POLICY

These Terms and Conditions may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this Service you will be presented with the current Terms and Conditions and Privacy Policy for acceptance. You must agree to the modified terms to use this service.


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