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Crisis Services Canada

Healing, hope, and help are attainable.

Most people who have suicidal thoughts need help to work through their crisis.

The death of a loved one by suicide can trigger a wide range of intense emotions.

If you need support, call us now at our toll free number 1.833.456.4566. We are available 24x7x365. You will not incur long distance charges for your call.

We offer support to anyone concerned about suicide. Whether you are suffering from a loss, worried about someone who may be having suicidal thoughts, or having suicidal thoughts yourself, our highly trained responders are there to provide support. Talking about suicide can open the door for effective dialogue about the intense emotional pain and can enable someone to see what steps need to be taken to ensure safety, whether it's your own or the safety of someone you care about. Connecting with someone about your suicidal thoughts is life-saving.

You do not have to cope with the feelings of hopelessness and the terrible psychological pain on your own.

We are committed to providing you the best possible service at all times. Calls, Chats and Texts to the Canada Suicide Prevention Service’s crisis services may be monitored for training and quality assurance purposes. We take your privacy and security very seriously. For more information on Privacy and Security see our Terms and Conditions.

If you or someone you know is in immediate danger, call 911

What Happens When You Call

Where does my call go?

When you call CSPS, your call will be routed to one of the crisis centres on the CSPS network. Usually the call will go to the closest crisis centre, but if the lines are busy, it may route on to another centre. If you find you are having trouble getting through due to unusually high demand, don’t give up. Stay on the line or call again. If you or someone you know is at imminent risk, call 9-1-1.

Who answers a call to CSPS?

Whichever centre your call goes to, all calls will be answered by a caring and highly trained suicide prevention responder. All the centres on the CSPS network must meet strict standards that includes the comprehensive training, supervision and ongoing skills development of its responders.

Will I be asked lots of personal questions?

CSPS responders are trained to listen, to give you the time you need to talk, and to support you. They may ask some questions to better understand your situation, but calls are confidential, and the focus is on giving you the space to talk through any issues or concerns you may have. When appropriate, they may tell you about additional support services or resources in your area that can help.

Will you call the police?

In the vast majority of calls, police (or any authority) will not be involved. If emergency help is needed, the responder will make every effort to talk it through in order to get permission first.  However, if a caller is actively suicidal and in imminent danger of hurting themselves, it is possible that emergency services may be called without prior permission. Our goal is to ensure the safety of every service user. This option would only be taken if there was an imminent risk and, it happens in only a very small number of cases.

Can you really help?

In more than 80% of calls to CSPS, the caller either stated or implied an increase in ability to cope as a result of making that call. CSPS responders are caring individuals who are committed to doing their best to provide helpful support.

If you or someone you know is in immediate danger, call 9-1-1

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