Canada Suicide Prevention Service Board of Directors

Our non-profit board is comprised of a diverse group of distress centre service providers, researchers, administrators, policymakers and business professionals from across Canada.

Our experienced committee members provide their expertise to help ensure that the various areas of Crisis Services Canada they represent will develop programs and policies that support our objectives of providing suicide prevention and support.

We together share a common set of core values with a commitment to support people affected by suicide.

Karen Letofsky

Karen Letofsky


Chair, CSC

President of the Board
Canadian Association of Suicide Prevention

Karen Letofsky, a nationally recognized leader in suicide prevention, has worked in the field of traumatic loss and crisis in the Greater Toronto Area for several decades, primarily as Executive Director of the Toronto Distress Centres, the agency that, under her leadership, pioneered support for individuals/families impacted by suicide, Crisis Link in the subway system and mental health community partnerships and collaborations with priority populations. She brings her extensive experience and relationships to help CSC expand its member network and programs as CSC continues to grow.

Outside activities:  Board President of The Canadian Association for Suicide Prevention (CASP), an organization that provides information and resources to communities to reduce the suicide rate and minimize the harmful consequences of suicidal behaviour; member of the faculties of the Canadian Centre for Bereavement Education and Grief Counselling and the Toronto Art Therapy Institute.

Past career roles:  Executive Director, Toronto Distress Centres, strategic planning, developed pioneer leadership programs in the areas of suicide prevention, intervention and post-vention; Co-Instructor, Humber College, developed and taught certificate grief counseling program; Project Manager, Ontario Metis and Non-Status Indian Association, capacity building initiative training members in conducting needs assessments; Bereavement Project Researcher, Clark Institute of Psychiatry, conducted research in grief and bereavement culminating in launch of Canada’s first support program for the bereaved.  

Awards:  Order of Canada recipient, Canada’s highest honour, in recognition of contribution to suicide prevention in Canada, including the development of community-based assistance programs for people at risk or in distress; Queen Elizabeth II Diamond Jubilee Medal recipient awarded to Canadians who made outstanding and exemplary contributions to their communities or to Canada as a whole; National Service Award, Canadian Association for Suicide Prevention. Doug Lear Memorial Award, The Council on Suicide Prevention.

Susan Dineen

Susan Dineen


Vice-Chair, CSC

Legacy Next Strategies

Susan has over twenty-five years experience in assisting organizations achieve outstanding business performance through the innovative use of technology linked to business strategy. She works at the intersection of people, process and technology.

Susan is a passionate and inspiring business leader with demonstrated success developing complex business strategies involving the coordination of cross-functional teams. She has held executive positions leading Strategy, Innovation, Technology, Marketing, Social and Digital Media, Business Development and Customer Service.

As an innovation agent Susan focuses her professional career on bringing ideas from inception to execution. With a strong skill set in team building, connecting people and creative problem solving; she is a leader in the development of new business opportunities and strategies. She is passionate about innovation, social media and digital technologies and how they can be used to transform a business or market.

Outside activities:  Chief Executive Officer of LegacyNEXT Strategies, a consulting company focused on IT Strategy and skills gap advisory services; Susan is on the board of Immigrant Women in Business (IWB) and on the curriculum advisory boards for Centennial College, Operations Management and Georgian College, IT & Interactive Media.

Past career roles:  EVP, Fox Group Technology; COO, Apptitude Inc. an IT cloud and managed services company; EVP at Stornoway Communications, a digital broadcaster; VP at Arius3D, a high-tech 3D imaging company; SVP, IT, New Media & Strategic Marketing at Sony Music Entertainment.

Charles Laframboise

Charles Laframboise


Director, CSC

Executive Director
Distress Centre of Ottawa and Region

Charles celebrates more than 30 years working with not-for-profit organizations. He began his career working for national sport governing bodies before taking on his position as Executive Director for the Distress Centre of Ottawa and Region. He enjoyed a long association supporting the Canadian Distress Line Network prior to joining the Board of Directors of Crisis Services Canada.

During his career, Charles developed an interest in helping organizations evolve to reach their full potential. An effective strategist, Charles is at his best when tackling the intricacies of structures and systems while applying a twist of high technology.

Outside activities:  Executive Director for the Distress Centre of Ottawa and Region, a progressive United Way agency providing a free and confidential active listening service offering suicide prevention, crisis intervention, support, information and referrals in the Nunavut Territory and the region of Nunavik, in South-Central Ontario, Western Québec and Eastern Ontario; member of the Canadian Distress Line Network; member of Champlain District Mental Health Crisis Service Management Committee; active participant in Distress and Crisis Ontario initiatives.

Awards:  A three-time finalist in the Crisis Intervention category of the Donner Canadian Foundation Awards for Excellence in the Delivery of Social Services, the Distress Centre’s volunteer Responders were also honoured by winning the Community Activism Group Award at the City of Ottawa Civic Appreciation Awards.

Kelly Mitchell

Kelly Mitchell

Director, Chair, Governance and Nominations Committee

K W Mitchell Consulting Services

A highly astute practitioner of government relations, Kelly has served both in government and as founder and President of a leading government relations and public affairs company for the last thirteen years. Kelly has advised a broad range of municipal, corporate and non-governmental clients leading to successful outcomes in their interactions with government. A vast knowledge of procurement and policy development originated from Kelly’s first-hand experience as the Chief of Staff and Senior Policy Advisor to cabinet ministers in the Ontario government. Kelly was appointed to two government transition teams which provided a unique education in government decision-making.

A highlight of Kelly’s successful career in government was the implementation of the historic Ontario Living Legacy program at the Ministry of Natural Resources. Living Legacy generated the historically largest increase of Ontario’s parks and protected areas and helped enhance the economic climate for northern communities, forestry, mining and resource-based tourism.

Kelly remains active within government structures and is widely sought by all three levels of government for his unique experiences in communications, community engagement, issue management, crisis management, human resources and operations.

Outside activities:  Director of G52, a company focused on helping municipal governments find and advocate for municipal grants from the federal and provincial governments. In addition, Kelly is the President of K W Mitchell Consulting Services, a government relations consulting company. Board Member, Ontario Professional, Foresters Foundation; Board Member, GreenPAC, a groundbreaking non-partisan organization motivated by a simple belief that Canada needs strong political leaders who are driven to take action to protect the environment.; Community Member to the Board's Finance Committee, Haliburton Highlands Health Services.

Past career roles:  President, Pathway Group, an organization that works constructively with major political parties and the public sector, across all levels of government often bringing divergent viewpoints and priorities into focus to serve a common goal.

Stephanie MacKendrick

Stephanie MacKendrick


CEO at Crisis Services Canada, which operates the Canada Suicide Prevention Service (CSPS) a national suicide prevention helpline that connects Canada's distress centres into a single national network with one point of access for Canadians in crisis and those affected by suicide.

President, MacKendrick & Associates International Inc., specializing in gender diversity advisory and coaching executives to develop and accelerate their board activities for both non-profit and corporate organizations.

Outside activities:  Vice-Chair, Samara Centre for Democracy, advocating greater engagement in democracy and public life; Co-Chair, Steering Committee of the 30% Club Canada, a business-led campaign to work toward 30% of Canada's FP500 board seats to be held by women by 2019; Advisor and Partner, Lotus Wonders, a fashion accessories social enterprise providing employment to economically disadvantaged women in Cambodia; Advisor, Co-Chair, Awards Committee, The International Alliance for Women (TIAW).

Past career roles:  Former President 1996-2013 at Canadian Women in Communications (now WCT); 10 years as a corporate communications executive and strategist; 10 years as a journalist for communications trade publications and with The Canadian Press (Broadcast News).

Known for extensive national and international network of leaders; connecting, leading and inspiring; developing organizational vision; board leadership; understanding of the impacts of digital media and technology; business communications skills; writing; thought leadership.

Awards:  WXN Top 100 Most Powerful Women in Canada 2005 and 2012; Canada's Telecom Hall of Fame inductee (Advocacy) 2010; Women of Influence Diversity Champion, 2012; Innoversity Angel award for promoting diversity in media, 2005; Admitted to the Freedom of the City of London (UK), 2010.

Joan Wright

Joan Wright

Joan Wright was President of Canadian Mental Health Association of the Edmonton Region (CMHA-ER) for six years. In this position she was part of the Board team that oversaw the integration of The Support Network’s programs into CMHA. She retired 12 years ago after being the Executive Director of The Support Network for 24 years. The Support Network was a multi-service crisis and 211 information centre in Edmonton, Alberta. During this period she was also a board member on various provincial and national boards, such as Canadian Association for Suicide Prevention and Inform Canada.

Currently, Joan holds a contract position as Director of Crisis Services Accreditation & Certification for the American Association of Suicidology.

Joan’s interest in the field of suicide prevention, crisis work and her respect for the voluntary sector has kept her involved in volunteering and doing related contract work.

Donald Dixon

Donald Dixon

Mr. Dixon founded Lodestar Security Solutions, a privately-held company providing highly specialized services, in 2012. Throughout his career, he has acquired a host of contacts in the security domain and has constructed a network of associates, partnerships and professional resources that enables him to provide superior strategic and operational solutions. As the senior advisor to a number of corporations that are both national and international in scope and focus, he coordinates and implements comprehensive strategic security plans. Also, as a senior investigator, he provides investigative strategies and initiatives in support of corporate mandates, goals and objectives.


  • Canadian Forces Decoration
  • Canadian Service Medal
  • Peacekeeping Medal
  • SFOR Medal
  • Secretary of the United States Army Outstanding Achievement Medal for demonstrated integrity, unparalleled professionalism, and moral courage, while conducting multi-national investigations within a NATO theatre of operations.
  • South West Asia Service Medal.

Awards Received

  • Commander Stabilization Force (SFOR) Commendation for exceptional performance, professional skill, innovation, and dedication to duty.
  • Led, trained and competed with a Military Police team in an international competition hosted in England. Our team completed the 26-mile cross-country march, attained the highest score and received public recognition from the City Mayor.

Professional Memberships

  • Member of the Canadian Association of Chiefs of Police.
  • Member of the International Association of Chiefs of Police.
  • Member of the International Association of Law Enforcement and Analysts.
  • Member of the National Coordination Committee on Organized Crime – Public Safety Ministry, 2007-2009.
  • Secretary, Criminal Intelligence Service Canada National Executive Committee, 2007-2009.
  • Chief Executive Officer Canadian Integrated Response on Organized Crime, 2007-2009.
  • Chairman Criminal Intelligence Supervisory Committee (oversight committee for the 10 provincial bureaus, 2007-2009.
  • President of the Military Police Association, 1999-2001.


  • Contributions to local and national organizations that build a sense of community and provide valuable services.
    • Local support is provided to a community children’s fund, four junior hockey teams, a Rotary club, and the Ottawa Hospital Foundation.
    • Support is given to national groups including Camp Maple Leaf, Air Cadets Canada, and the Canadian Cancer Society.

If you or someone you know is in immediate danger, call 9-1-1