Our Responders, Supervisors & Staff
Focus on Service Delivery
Our supervisors and responders come from all backgrounds and experiences, reflecting the diversity of the communities we serve. They all share the same vision for a comprehensive and compassionate national strategy and programs that educate, assist, and support those who have or are being impacted by suicidal behaviors.
Suicide Prevention and Support Leveraging Best Practices
We are committed to best practices and maintain the highest quality of support through ongoing training, quality reviews and education. Our volunteers, supporters and trainers, leverage our national collective strengths, local knowledge of community resources, and distress sector experience, to support the needs of the people of Canada.
CSC Technology Professionals and Platform
Our technology team and various IT, telecom and network vendors developed and deployed an award-winning, national virtual, multi-media contact center solution. The virtual contact centre solution is integrated with our clinical management system, enable CSC and its distress centre members to deliver the Canada Suicide Prevention Service. The CSC technology platform enables people to contact us via their media of choice, whether voice, text, or chat. Other new channels are being considered for the future.
CSC Headquarters Professionals
The CSC virtual headquarters team are a group of dedicated and diverse professionals that bring years of experience in crisis support, suicide prevention, training, service delivery and technology operations.
Stephanie is CEO of Crisis Services Canada, which operates the Canada Suicide Prevention Service (CSPS). CSPS is a national suicide prevention helpline that connects Canada's distress centres into a single national network with one point of access for Canadians in crisis and those affected by suicide.
She is also President of MacKendrick & Associates International Inc., specializing in gender diversity advisory and coaching executives to develop and accelerate their board activities for both non-profit and corporate organizations.
Outside activities: Vice-Chair, Samara Centre for Democracy, advocating greater engagement in democracy and public life; Co-Chair, Steering Committee of the 30% Club Canada, a business-led campaign to work toward 30% of Canada's FP500 board seats to be held by women by 2019; Advisor and Partner, Lotus Wonders, a fashion accessories social enterprise providing employment to economically disadvantaged women in Cambodia; Advisor, Co-Chair, Awards Committee, The International Alliance for Women (TIAW).
Past career roles: Former President 1996-2013 at Canadian Women in Communications (now WCT); 10 years as a corporate communications executive and strategist; 10 years as a journalist for communications trade publications and with The Canadian Press (Broadcast News).
Known for extensive national and international network of leaders; connecting, leading and inspiring; developing organizational vision; board leadership; understanding of the impacts of digital media and technology; business communications skills; writing; thought leadership.
Awards: WXN Top 100 Most Powerful Women in Canada 2005 and 2012; Canada's Telecom Hall of Fame inductee (Advocacy) 2010; Women of Influence Diversity Champion, 2012; Innoversity Angel award for promoting diversity in media, 2005; Admitted to the Freedom of the City of London (UK), 2010.
CPA Canada, CMA, MBA, BA
Matthew has twenty years of financial and operational expertise in non-profit, for-profit, private, and public sector sectors with a passion for making a difference. Spending the last twelve years in the non-profit sector, he continues his effort to support communities ensuring that public interests are considered when making decisions.
He works alongside CSC as the part-time/virtual CFO providing financial and operational expertise to the leadership and Board during the CSPS project and continued maturation of CSC.
Outside activities: Principal of M Little Accounting Services, and current Chief Operating Officer, United Way Waterloo Region Communities.
Past career roles: Chief Operating & Finance Officer, Transform Shared Service organization; Chief Financial Officer, Local Health Integration Network (LHIN) Erie St. Clair & others as interim CFO; Senior Financial roles at RM Classic Cars, Ontario Teachers’ Insurance Plan, and Economical Mutual Insurance Company.
Director of Clinical Operations
Jason oversees the day-to-day operations of CSPS’s 24/7 suicide prevention service. He leads the continuing development of service and evaluation standards through policies and procedures that are culturally appropriate, evidence based, allow for equitable service delivery, and evolve to support additional onboarding and development of additional distress centre services.
Outside activities: Jason currently serves as the Network Operations Manager for the Crisis Line Association of British Columbia.
Past career roles: Executive Officer, Director of Life Line Services, Tokyo English Life Line where his responsibilities included strategic planning, public relations and community outreach. His Tedx talk A Case for Active Listening has been widely viewed.; Deputy Director, Global Sports Alliance where he developed partnerships including international sporting federations, sports event organizers, the sporting goods industry and branches of the United Nations.
Roberta J. Fox
Senior Management Technology Advisor, Former Founding Interim CEO
During the past year as the Chief Technology Advisor (CTA) and founding Interim CEO, Roberta provided board and senior management guidance for the development of the CSC environment and business formation. This included the architecture, design and development of the innovative CSC virtual voice, text and chat national contact centre solution. She also provided senior project management and integration support with the eleven vendors and over one hundred and forty-three participants in the development of this state-of-the-art national virtual distress centre.
In her ongoing advisory role, Roberta will utilize her expertise to enhance and expand the CSC system capabilities to enable social media, video and next generation technology solutions.
Outside activities: CATA Innovation Leadership Council – Advisory Member & National First Responder Secretariat; Chief Innovation and Procurement Officer, 9-1-1 Tech Advisors, Chairman & Chief Innovation Officer, FOX GROUP Technology; UC Strategies UC IoT Technology Expert, UC Strategies.com.
Past career roles: Founding and Interim CEO and CTO, Crisis Services Canada; Chief Information Advisor, Spectra Community Support Services; Advisory Board Member, Canada Cloud Network; Board of Governor, The Canadian Telecom Hall of Fame Foundation; Director, Consulting & Integration, AT&T Solutions; Senior Manager, Deloitte Consulting; Network Manager, HP Canada.
Awards: CompTIA AWIT Industry Leadership Award 2018; CATA Wilfred Laurier University Public Sector Leadership Award in Advanced Technology 2018; Inspiring 50 Women in Science, Technology, Math and Engineering in Canada 2018; Contributions to the Telecommunications Industry – CBTA 2011, recognized for Contributions to the Telecommunications Industry through her involvement as Vice-Chair and Chair of Telecommunications Public Policy of the Canadian Business Telecommunications Alliance; Entrepreneur of the Year Award, East Gwillimbury Chamber of Commerce, 2009; York Region Character Council Business Leader Nominee, 2005; Women of Influence – Technology Award, 2002.
Training and Best Practices Manager
Karen is responsible for the development and implementation of the national training and quality assurance strategy based on best practices and meeting nationally recognized accreditation standards. She is responsible for identifying and developing the training needs and supporting material including responders, supervisors, administrators and CSPS clinical staff.
She monitors the ongoing developments in suicide prevention and crisis intervention to ensure that the CSPS training programs continue to lead in best practices and superior suicide prevention and support results.
Past career roles: National Training Coordinator, Vancouver Island Crisis Society.
Social Worker Program Diploma, Computer Programming and Internet Application Professional Diploma
Production Services Manager
Paul ensures the smooth delivery of CSPS technology and case management services. With optics across the network he responds to scheduling needs, troubleshoots and solves network issues, anticipates and assists in future technology, reporting and operational developments. He works with the various technology vendors to ensure that the virtual contact center provides voice capabilities for the professional responders to enable them to provide suicide prevention and support to the people of Canada.
Outside activities: Paul devotes time to increasing his expertise in helping individuals in crisis and has completed the following: LivingWorks Applied Suicide Intervention Skills Training (ASIST); LivingWorks safeTALK alertness training for suicide-alert helpers; Spectra Helpline Certified Mentor; Mental Health First Aid Canada - Mental Health First Aid
Past career roles: Paul has extensive background in software development and programming and became a volunteer responder with Spectra Helpline.
Awards: Spectra Helpline Commitment to Excellence Award
BA Honours, East Asian Studies
Manager, Marketing and External Communications
Kate is responsible for the internal and external marketing, including newsletters, awareness campaigns and partnership development. She identifies ways to strengthen the presence of CSC to help ensure people living in Canada are aware of the support resources available through CSPS.
Outside activities: Volunteer Responder with the Toronto based Distress Centres organization, providing support for individuals in distress, crisis or those who may be experiencing suicidal thoughts. As an advocate of providing hope to individuals in crisis, Kate has shared her own story of suicidal ideation and path to recovery though media interviews including Global News.
Awards: Genesys CX Hero 2019, awarded to customer service individuals who have gone well beyond the norm and helped service users or customers through incredibly challenging experiences.
Danie provides senior executive and governance support for CSC Staff, Board, and Committees.